Jon Hawkins - Surrey Hills Photography
Contact us
Postal Address
Lincolnshire Wildlife Trust
Banovallum House
Manor House Street
Horncastle
Lincolnshire
LN9 5HF
Open: 9am - 5pm, Monday - Friday
Closed: Saturday and Sunday
General enquiries
01507 526667
info@lincstrust.co.uk
Please note, the Lincolnshire Wildlife Trust is not a wildlife rescue organisation. In the event of an emergency, please contact the RSPCA or head to our 'caring for wildlife' page for more information.
Membership enquiries
01507 526667
membership@lincstrust.co.uk
Media enquiries
Rachel Shaw - Senior Communications Officer
Email: RShaw@lincstrust.co.uk
Reserve enquiries
Far Ings National Nature Reserve
Far Ings Road
Barton-on-Humber
DN18 5RG
Reserve enquiries:
01652 634507
farings@lincstrust.co.uk
Education enquiries:
01652 637055
faringseducation@lincstrust.co.uk
Visitor Centre enquiries:
01652 637055
faringscentre@lincstrust.co.uk
Gibraltar Point National Nature Reserve
Gibraltar Road
Skegness
Lincolnshire
PE24 4SU
Visitor Centre:
01754 898057
gibvc@lincstrust.co.uk
Reserve and wildlife enquiries:
01754 898079
gibnnr@lincstrust.co.uk
Education enquiries:
01754 762763
gibeducation@lincstrust.co.uk
Snipe Dales Country Park and Nature Reserve
Lusby
Spilsby
PE23 4JB
Tel: 01507 588401
Email: snipedales@lincstrust.co.uk
Whisby Nature Park
Moor Lane
Thorpe-on-the-Hill
Lincoln
LN6 9BW
Education enquiries:
01522 696926
whisbyeducation@lincstrust.co.uk
Natural World Centre and cafe:
01522 688868
naturalworld@lincsinspire.com
www.naturalworldcentre.co.uk
Reserve enquiries:
01522 500676
whisbynp@lincstrust.co.uk
Neil Aldridge
Wildlife advice
Got a specific wildlife question? Take a look at our caring for wildlife FAQs page and we'll see if we can help!
Making a complaint
Lincolnshire Wildlife Trust is committed to giving a high quality service. Despite this commitment sometimes things will go wrong. When this happens we want to know about it, and put things right where we can.
Please follow our procedure below to lodge a complaint.
Complaints procedure
If you have a complaint about the conduct of the Trust’s affairs, or about any of our personnel, we would like you to tell us about it. We will do our best to help and, where appropriate, we will try to put the matter right.
Step 1
Contact the person concerned or who provided the service, by telephone, email or by letter. We hope to sort out most problems immediately. If you are not sure who to contact, please telephone the Chief Executive’s PA who will be able to advise you.
Step 2
If you are not satisfied with our initial response, or if you think the matter is serious enough to need attention at a senior level, please write with details to the Trust’s Headquarters. You may address the letter to the relevant member of staff, the Chief Executive, or to the Trust’s Chair.
Step 3
We will respond within five working days either to let you know the outcome of our investigations, or to let you know how long it will take for us to deal with the matter.
Step 4
If you remain unsatisfied you may contact the Trust’s Chair, who is named on our website, at Banovallum House or you may make a formal complaint to the Charity Commission, which is responsible for the regulation of charities, or other relevant regulatory body.
Our promise to you
- We will investigate your complaint thoroughly and fairly.
- We will contact you within five working days to let you know either the outcome of our investigation, or to tell you who is dealing with the matter and how long it will take.
- If we first send you an acknowledgement, we will subsequently write to you with details of our investigation. We will aim to do this within one month. Sometimes difficult issues can take longer. If so, we will keep you informed of progress.
- If, on reflection, our standards fall below those you expect, we will apologise and try to put things right as quickly as possible. In any event we will give you a full explanation.